About Us

Nestled in the heart of the community, East Meets West Chinese Medicine is dedicated to providing holistic, patient-centred care in a welcoming and tranquil environment. Our team of experienced practitioners combines the ancient wisdom of acupuncture with modern integrative wellness approaches to support our clients’ health, vitality, and peace of mind. We pride ourselves on offering a warm, professional, and inclusive space where every visitor feels cared for from the moment they walk through our doors.

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The Opportunity

Are you an organised, mature, friendly, and compassionate individual seeking a meaningful role in the health and wellness field? We are currently seeking a Receptionist to be the face of our clinic. This is a fantastic opportunity for someone who enjoys helping others, thrives on providing exceptional customer service, and wishes to develop in a supportive and evolving healthcare environment.

• Position: Receptionist

• Location: East Meets West Chinese Medicine (Tuart Hill, WA)

• Employment Type: Permanent Casual (Clinic is open Monday – Friday 9am to 7.30pm and Saturday 8.30am to 5pm) Flexibility to work shifts during these hours is a must.

• Compensation: Health Professionals & Support Services Award rates apply (20 hours+ per week)

• Start Date: As soon as possible

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Key Responsibilities

As a Receptionist at our clinic, you will play a vital role in ensuring the smooth running of our daily operations and creating a positive first impression for all who enter our space. Your responsibilities will include:

• Welcoming clients with a warm and professional attitude, ensuring they feel comfortable and cared for upon arrival.

• Managing the clinic’s appointment schedule using our patient management system (Smartsoft: Front Desk): confirming, rescheduling, and cancelling appointments as required.

• Answering phone calls, responding to email inquiries, and providing detailed information about our services and practitioners.

• Processing payments and issuing receipts accurately, including handling cash, EFTPOS, and health fund claims.

• Dispensing Chinese herbs.

• Maintaining a tidy, calm, and inviting reception area, including light cleaning and restocking supplies.

• Supporting practitioners with administrative tasks, such as preparing treatment rooms, managing client records, and assisting with inventory.

• Ensuring client confidentiality and adhering to privacy and data protection policies at all times.

 

 

About You

We are looking for someone who brings not only skills and commitment but also a genuine care for the wellbeing of others. The ideal candidate will possess:

• Exceptional interpersonal and communication skills with a friendly, welcoming demeanour.

• Strong organisational abilities and attention to detail, capable of multitasking in a dynamic environment.

• Proficiency in using computers and appointment scheduling software (experience with Smartsoft: Front Desk is an advantage).

• Prior experience in reception, administration, or customer service (experience in a healthcare or wellness setting highly regarded).

• Ability to remain calm and composed under pressure, using sound judgement to prioritise tasks.

• Discretion and respect for client privacy and confidentiality.

• Team spirit, flexibility, and a positive attitude and commitment towards learning and adapting to new challenges.

• Interest in or knowledge of acupuncture, Traditional Chinese Medicine, or holistic health is a plus, but not essential.

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What We Offer

We believe in caring for our team as wholeheartedly as we care for our clients. When you join East Meets West Chinese Medicine Acupuncture Clinic, you can expect:

• A supportive, inclusive, and respectful workplace culture.

• Comprehensive training and ongoing support.

• Modern, peaceful work environment designed to promote wellbeing.

 

How to Apply

If you are inspired to join a dedicated team committed to making a difference in people’s lives, we’d love to hear from you!

• Please send your CV and a brief cover letter outlining your relevant experience and why you are passionate about working in a wellness clinic to imrussell@eastmeetswestmed.com.au

• Applications close 22nd November 2026. Early applications are encouraged.

 

 

We look forward to welcoming a new member to our team - someone who shares our passion for holistic health and exceptional client care. If you are ready to embark on a rewarding career journey where each day makes a positive difference, apply today!